Dear CNN

http://www.cnn.com/feedback/

October 13, 2010

Dear CNN,

I would like to begin by congratulating the team on a site well built. The viewer is able to quickly locate the search bar, view tabs with different categories, and immediately there after provide a selection of vides of current events. The three are important to today’s growing society of interactive media and less motivated voters. The combination of a strong, organized, and informative website is much needed to enable our recall and recognition of information easier.
The ease of locating the search bar on a news link is critical in keeping a viewer logged on to your site longer. In your CNN/ Opinion Research Corp. survey last week it appears that only a third of Democrats are enthusiastic about voting this year. With that being stated if a news site can’t provide an easy way for a voter to find information the third may soon become a fourth. I was able to type in a key word (ex: Meg Whitman) and not only did I get a hit on the actual topic but also other topics outlining the category. I personally tend to be a selective ready, so this feature helps me view other interesting controversy between my search and related topics. A comment on http://www.epinions.com about CNN reads, “…and best of all it is so very easy to navigate your way through all of it!”
Next the tabs and sub-categories that our outlined and in bold. Navigation to these areas is easy with contrasting colors, no pop-ups, and few advertisement that is not distracting. My favorite part of your main page within the Edition: US Home page would have to be the twelve categories you provide towards the bottom of the page with bullet points of topics within those categories. With this being said on October 12, 2010 I reviewed the Political category. CNN’s views appear fair, informative, and provide substantive content with little humor and hype where needed. In an article published on http://www.news-ratings.com/cnn, they write that CNN is “…written by professionals, as they cover essential topics…” “CNN.com is among the world's leaders in online news and information delivery.”
The ratio of video, audio, and writing also helps a less motivated voter easily familiarize themselves with the site. Throughout the videos I viewed there is credibility lying within the sources you provide. This as you know is extremely important as it not only provides a trust between the reader and viewers, but become a source for less educated voters to educate themselves on what their community, state, government, and overall society is about.
In all the team of over 4000 professionals that make CNN come together is doing a great job. Keep up the good work in providing voters like myself an easy and interactive way of gaining information. Easy search, clear topics, and supporting videos all make CNN one of the top choices in news of our world today, tomorrow, and the future.

Sincerely,
Claudia Ayerdis
Student of Knowledge